The Connie Roberson line of women's clothing, designed by former Elite model Connie Roberson, is known for its simple chic designs favored by successful and image-conscious women aged 45 and up...
Connie's designs have become a wardrobe staple for women in New York, Florida, Cape Cod, Palm Springs and the Hamptons. The line encompasses all the elements Connie's fans love - clean lines, an exhilarating palette and timeless elegance..
Each garment exemplifies the Connie Roberson signature of elegance and timeless style. All Connie Roberson designs are handmade in the USA and carried in more than 500 boutiques nationwide.
Connie Roberson is the President and Chief designer of Connie Roberson Inc, a contemporary women's apparel company based in Venice, California. The Connie Roberson line is known for it's luxurious fabrics and simple, chic designs that appeal to sophisticated women aged 45 and up..
A Houston native, Connie moved to Los Angeles in the late 1980s, where she was signed to the prestigious Elite modeling agency. She appeared on the fashion runway for dozens of top designers including Isaac Mizrahi, Donna Karen and Oscar de la Renta..
As her modeling career soared, Connie became more and more involved in the business side of the fashion industry. She helped launch Hairston-Roberson, a successful line of women's apparel..
Connie Roberson founded her line in 1999. From a few simple white blouses, today the Connie Roberson line encompasses more than 40 different styles and dozens of colors and fabrics including silk, silk brocade, linen and wool.
Cancellations:Registered and Guest Customers:
Please contact the Connie Roberson Customer Service Team during our business hours, Monday through Friday, 8:30am-4:30pm, PCT in order to cancel your order. Our associates will make every effort to assist you with cancellation within the 45 minutes after order submission.
If you're not absolutely delighted with a Connie Roberson purchase, we make it easy for you to return it.
We accept unworn merchandise with the receipt and original tags attached within 30 days of purchase. Refunds will be issued in the same tender as the purchase. Please note, processing of online returns may take up to five business days. Depending on your credit card company, the credit should appear on your statement within two billing cycles.
Your return should include the completed returns form. If you do not have the packing slip, provide the following information with your return: name, address, email address, phone number and order number, if available. Please be sure to ship the package with a carrier that can provide tracking and insurance. Connie Roberson cannot replace packages lost during return shipment if proof of tracking is not available.
Please send returns to:
13344 Beach Ave
Marina del Rey, CA, 90292
Damaged or Defective Items:
If your merchandise was damaged in transit, save the original packaging and contact our Customer Service Department before returning. The Customer Service Team may be reached by telephone, at 1 (310) 751-6532 Monday through Friday 8:30 AM to 4:30 PM PCT, via email at firstname.lastname@example.org.
OTHER FREQUENTLY ASKED QUESTIONS:
1. WHY AM I BEING CHARGED TAX? (FOR TAX EXEMPT AND NON TAX EXEMPT CUSTOMERS)
Prices quoted on the website do not include taxes. Tax will be determined at checkout based on the shipping address. For all orders placed in the United States, we must charge sales tax in all states where sales tax is applicable.
2. IF I ORDER FOR NEXT DAY (OR TWO DAY) WHEN WILL IT SHIP OUT OR WHY WAS IT NOT SHIPPED OUT IN TIME?
If your order was placed after 2:00 PM Pacific Standard Time, the order will not go through until the next business day. All expedited orders are shipped the same day (if placed before 2pm PST). Always check the product description to make sure items are not delayed for any reason. Ground delivery will ship via FedEx. Orders requiring Next Day and 2 Day delivery must be placed by 2pm PT Monday to Friday. Orders placed on Friday by 2pm PT for Next Day delivery will be delivered on Monday. Orders placed on Saturday or Sunday for Next Day delivery will ship out Monday for Tuesday delivery. For extremely time sensitive orders, we suggest you call us at 310 751-6532 (Monday-Friday, 9am-5pm ET).
3. AM I CHARGED EXTRA FEES THROUGH CUSTOMS WHEN SHIPPING TO CANADA?
All shipments to Canada are shipped via Fedex. There will be no other fees (including brokerage fees) once the item ships from our warehouse.
4. WHERE IS ITEM SHIPPING FROM? HOW LONG WILL IT TAKE FOR GROUND SHIPPING TO BE DELIVERED TO SHIP TO ME?
All items ship from our warehouse in Marina del Rey, California. Ground shipping normally takes 5-7 business days depending on your location. If you are closer to the Los Angeles area, it may take less than that time.
5. Why am I getting city state zip error when address is correct? The address verification system being used sometimes does not recognize all addresses. We are looking into this issue so this does not happen further. If you are getting this error, please call us at 310 751-6532 and we can make sure the order is processed for you in a timely manner.
6. I RECEIVED MY ORDER BUT NO INVOICE WAS PROVIDED IN THE BOX?
If you need an invoice for your order you can contact us directly at 310 751-6532 and we will be able to email or fax a copy to you.
7. I JUST PLACED MY ORDER, CAN I ADD ANOTHER ITEM?
Yes, however you will need to contact us at 310 751-6532 directly to have the extra item added to your order.
8. CAN I CANCEL MY ORDER?
Please contact us directly at 310 751-6532 if you need to cancel your order. Since most orders ship within a day of being placed, it is best to speak with us to make sure the order is cancelled before it ships.
9. HOW DO I GO ABOUT RETURNING AN ITEM? WHEN WILL I GET REFUND OR EXCHANGE FOR RETURNED PRODUCT? (EXPECTED TURN AROUND TIME)
Connie Roberson will accept exchanges or returns within 30 days after the date of delivery. You may return new items in unused condition and in the original packaging. Original and return shipping and handling fees are not refundable. To submit your product for return, please download and complete the Connie Roberson Return Form.. Once something is received back into our warehouse for a credit, please allow an additional 10-15 business days (from the date it is received) before you will see the credit back to your card.
10. CAN YOU TELL ME IF MY ORDER HAS SHIPPED BECAUSE ONLINE STATUS ONLY SAYS "COMPLETED"?
When the order says "Completed" it means the order was accepted by our system. You will automatically get an email if the order has shipped out so if you have not received that, then the order most likely has not shipped. Please contact us directly at 310 751-6532 and we can look into the issue further for you.
11. WHY DOESN'T THE SYSTEM SEND A NOTIFICATION WHEN THE ITEM IS ON BACK ORDER?
Our system is not currently set up to notify customers regarding backorders however it is something we are working on that should be in place soon.
12. WHY CAN I NOT ACCESS MY ACCOUNT EVEN THOUGH MY PASSWORD IS CORRECT?
Whenever a password is changed or updated the system should save the new password quickly so that you are able to access your account. If you are unable to access the account please contact us and we can reset your password for you so that you can access your account immediately.
13. WHY IS THE CHARGE FOR PRE-ORDER ON THE CREDIT CARD?
Anytime an order is placed and "attempt" is made on the credit card to verify that the money is there. This hold stays there until the item ships. Once the item ships, then the card is charged. The card is only charge once the item ships from our warehouse. If an order is cancelled, the hold drops off within a few days, depending on your financial institution.
14. WHO PAYS FOR THE SHIPPING BACK?
-It is your responsibility to pay for the shipping back to Connie Roberson and you will not be reimbursed.
15. HOW DO I TRACK A PURCHASE THAT I NEVER RECEIVED?
-If you received your tracking number, you should check with the carrier first. If they cannot assist you, please contact us directly at 310 751-6532.